PLEASE READ THIS IMPORTANT LEGAL INFORMATION THAT GOVERNS YOUR USE OF THE IMOODINI.COM WEBSITE AND THE SERVICES

· “Divine Intervention Entertainment LLC” maintains the www.imoodini.com Website.
· “ All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
· ‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
· ‘’We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’
· ‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
· ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’
· ‘’User is responsible for maintaining the confidentiality of his account’’
· ‘‘All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties’’
· ‘www.imoodini.com will not pass any debit/credit card details to third parties’’
· ‘www.imoodini.comtakes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, www.imoodini.com) cannot guarantee the security of any information that is disclosed online’’
· ‘’The www.imoodini.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’
· “The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

Ø CANCELLATION POLICY:
– The expected time span for reporting the services ordered to be cancelled and the conditions under which cancellation will be allowed.
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

Ø REFUND POLICY :

· ‘’Refunds will be done only through the Original Mode of Payment”

Ø RETURN AND REFUND POLICY:

We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.
We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.







DELIVERY/SHIPPING POLICY:


Welcome to Imoodini.com, your premier destination for unique and collectible memorabilia. We understand that receiving your items in a timely and secure manner is paramount, which is why we have established the following comprehensive shipping policy.
Please review the details below to understand how we handle shipments both within the United Arab Emirates and internationally.

1. Shipping Services:

At Imoodini.com, we are committed to delivering your purchases efficiently and safely. We use a selection of the top local courier services for deliveries within the UAE and renowned international shipping providers to handle orders outside the UAE. Our shipping process is designed to ensure that your items are packed, shipped, and delivered with the utmost care and professionalism.

2. International and Local Delivery:

We offer shipping services for both local and international customers:
- Local Deliveries: Our network of experienced local couriers ensures that your items are delivered directly to your doorstep swiftly and securely.
- International Deliveries: We are pleased to serve a global audience and ship our memorabilia worldwide, excluding countries that are under international trade sanctions as per UAE law and international agreements.

3. Delivery Timeframes:

Our goal is to process and ship your order as quickly as possible. The estimated delivery times are as follows:
- Local Deliveries: Please allow approximately 3 to 5 business days for your order to arrive.
- International Deliveries: Delivery times for international orders generally range from 5 to 10 business days, depending on the destination country and customs processing.

4. Shipping Charges:

- Local Shipping: A flat rate of 30 UAE dirhams is charged for shipping within the United Arab Emirates.
- International Shipping: Shipping fees for international orders vary based on the destination and package weight. The applicable charges will be calculated at checkout and displayed before you finalize your purchase.

5. Customs, Duties, and Taxes:

All international orders are subject to the customs laws and import duties of the destination country. These charges are invariably borne by the recipient; Imoodini.com has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; we recommend that you contact your local customs office for further information.

6. Shipping Restrictions:

Due to shipping restrictions, there are certain countries to which we cannot ship. If you are located in a country that is subject to trade sanctions or embargoes by the UAE or international bodies, we will not be able to process and ship your order.

7. Order Tracking:

Once your order is shipped, we will provide you with a tracking number so you can track your package with the courier. This tracking information will be available on your account page on our website and sent to you via email.

8. Address Accuracy:

Please ensure that the shipping address entered at checkout is accurate and complete before submitting your order. Imoodini.com cannot be held responsible for packages that are undeliverable or delayed due to incorrect addresses.

9. Customer Service:

Should you have any questions about your order or our shipping practices, our customer service team is here to help. You can reach us via email, phone, or our website's contact form.

Thank you for shopping with Imoodini.com. We appreciate your business and strive to provide you with a smooth and satisfying purchasing experience from start to finish.